Knowledge Base
Find answers to your questions about our services, pricing, and how to get started
General
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How are orders executed?
You request via the app or WhatsApp, then our AI analyzes your request and assigns a real assistant to execute it. You can track the execution until completion.
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Can I track my order?
Yes, Mudir Amali provides live tracking for all orders. You can see the status in real-time through the app or receive direct notifications.
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How fast can you start an order?
We typically start processing orders immediately upon confirmation. For simple errands, execution often begins within minutes.
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Do you have 24/7 support?
Yes, our support team and automated AI assistant are available 24/7 to receive your requests and answer your inquiries.
Services
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Do you serve all areas in Qatar (Doha, Al Rayyan, Al Wakrah…)?
Yes, we cover all major areas in Qatar including Doha, Al Rayyan, Al Wakrah, Lusail, and Pearl Qatar. Our assistants can reach you wherever you are.
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Can you do mall shopping and deliver to my home?
Absolutely. We can shop from any mall in Qatar (Vendome, Festival City, Mall of Qatar, etc.) and deliver directly to your doorstep.
Pricing & Subscriptions
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Is the app free?
Downloading is free. Using the service requires an active subscription plan. We offer monthly, semi-annual, and annual plans to suit your needs.
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What payment methods are available?
We accept credit cards (Visa, MasterCard), Apple Pay, and bank transfers. All transactions are secure and encrypted.
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What’s included in the monthly vs 6-month vs yearly plan?
The Monthly plan is great for flexibility. The 6-Month plan offers a 20% discount and priority execution. The Yearly plan gives you a 30% discount, top priority, and a dedicated account manager.
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Can I cancel my subscription?
Yes, you can cancel at any time. Monthly plans have no long-term commitment. For longer plans, please contact support for our cancellation policy.
Business
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Can you deliver documents to companies/government offices?
Yes, we specialize in secure document delivery for individuals and businesses to government offices, ministries, and private companies across Doha.
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Can businesses use Mudir Amali for recurring tasks?
Yes, many businesses use us for daily recurring tasks like document clearing, bank deposits, and inter-branch deliveries. Contact us for business packages.